24/03/2022

Become a Volunteer today!


Hello adventurers!

Ever wanted to help you favorite game and become part of the community team?
Today is the day!

Today onward, you can apply to become a volunteer Moderator or Game Master for Fractured Online and assist the team in various ways!
Before you apply, let’s take a look, step-by-step, what is a Moderator and Game Master and how to become one!

Moderator and Game Masters

What is a Moderator and a Game Master?

Moderators and Game Masters are player volunteers that helps both the Community Managers as well as players through forums, discord and in-game. They may have many different duties and help in many aspects of the game, but they are dedicated to improving your game experience.

Moderators and Game Masters are normal players with responsibilities and act as a bridge between community and staff. They’re representatives of gamigo as part of the moderation and disciplinary committee. They also assist in resolving players issues, from in-game questions to technical support and troubleshooting.

That said, Moderators and Game Masters are still regular players that uphold the Terms of Service outlined by the gamigo group and aren’t liable for the time they aren’t active because they are, in fact, volunteers.

What do Moderators and Game Masters do?

✔ Suggesting, creating, planning, organizing, and/or running events in all platforms for players to participate in and enjoy
✔ Providing internal and/or external means of support regarding any kind of issue/s such as player reports, game questions, game issues, technical problems, sales questions, etc. on Discord and Forums
✔ Moderating and intervening in any issue/s that revolves around player-to-player harassment, arguments, excessive foul language, etc. on Discord, Forums and in-game
✔ Listening to player concerns, being the first line of Customer Service forwarding player feedback, and upholding the Terms of Service
✔ Reporting bugs and exploits to Community Managers

What do Moderators and Game Masters not do?

✖ Check a player’s tickets, logs and account history
✖ Modify anything related to the game
✖ Being a walking encyclopedia. A Game Master may not know every single aspect of the game, as the GM program aims to provide basic support and staff assistance. Although, a Moderator or Game master will try their best to help you solve a situation.

What are Moderators and Game Masters not allowed to do?

✖ Abuse their title or power for any sort of popularity gain, special treatment, threaten, and/or undermine a player
✖ Mediate/Middleman any player transactions, such as trading or voucher agreements, etc. They can’t do anything other than report a scammer like any other player would do
✖ Alter, and/or modify any aspect of the game features, and/or accounts outside of their own

What benefits do Moderators and Game Masters have?

Moderators and Game Masters have close connections with the Community Managers and are an integral part of the community team, with the addition of getting a snazzy new role on Discord.
Volunteering is also the first step in the door to get into the industry!

What powers do Moderators and Game Masters have?

Moderators and Game Masters are slightly different but also very similar, here’s a quick overview of what Game Sages and Game Masters can do:

Game Master Moderator
Forum and Discord Moderation
In-game moderation (mute)
In-game moderation (ban/kick)
Running events
Bug Reporting
Special account in-game and Discord
Translation support

How to become a Moderator or Game Master

General requirements for application

  • Must be 18+ years old.
  • Must know and understand English, both spoken and written.
  • Capable of synergizing with a team.
  • Must be able to take constructive criticism.
  • Willingness to invest time into their communities.
  • Willingness to learn and improve.
  • A headset, speakers, and microphone to interact with the team.

Bonus:

  • Previous experiences in a similar position
  • Knowledge of any language other than English.

Who is the ideal Moderator and Game Master?

  • Able to dedicate a good portion of their time to help their communities grow.
  • Capable of assisting players with any query with professionalism.
  • Is able to listen to their communities and report to the Community Managers with all the necessary details.
  • A team player.
  • Friendly and easy-going.
  • A clean account history with no violations.
  • Be thick-skinned to any incoming player fire.
  • Be kind and have lots of patience.

What are Moderators and Game Masters expected to do?

  • Enforce the platform’s rules outlined by the staff.
  • Report any feedback and reports to Community Managers in a timely manner.
  • Engage with your community, intercept and defuse player disputes, answer player questions.
  • Be social and create an image where you want your community to be comfortable with you.
  • Assist the staff with any task they may give you.
  • Communicate with your team, create bonds and stay organized for anything that is happening or might happen.

How are Moderators and Game Masters chosen?

They are chosen firstly through their application and their skills are evaluated. Once we feel sure about their application, we’ll move to an interview on voice call with a Community Manager or a Game Master / Moderator. After the interview, we’ll review your answers and your skillset, and we’ll make a choice from there. Regardless of the application outcome, you and only you will be notified.

Where do i apply?

To apply, you will need to fill the form form at the bottom of this page or in our official Discord server and Forum, simply fill the form with all the requested information and you’re all set, your application will be reviewed by the team as soon as possible!

Why did my application get declined?

There could’ve been several reasons why your application was declined, perhaps you weren’t the perfect match for a Moderator or Game Master position, but we believe in constant growth with constructive criticism, we’ll get in touch with you directly and chat about what could’ve been different and help you become the best candidate possible, so don’t get discouraged, getting declined doesn’t mean it’s over, you’ll get another chance soon!

My application was accepted, what now?

First, congratulations on being accepted as a Game Master or Moderator!

Your journey will be filled with lots of tasks and you will find many friends along the way to help you along the way and we hope you’ll enjoy your time with us!

Don’t be worried about being lost and not knowing where to go, after your application is accepted, we’ll move on to a voice call to onboard you with all the necessary information to get you started, while questions are always welcome and we want to see you grow and improve, take this onboarding call as a designated time to ask all the questions and clear all your doubts!

After the onboarding, you will be be on Forums and Discord on trial, this means without permissions to take any actions, this time may vary for Game Sages and Game Masters, we recommend to use this trial period to absorb as much knowledge from your fellow Game Masters and Moderators.

When the team finally has a good read on you, permissions will be granted and you’ll be a complete Game Master or Moderator!

Now that you’re up to speed, click the button below to apply!

APPLY

Come and join us for a fireside chat and let’s make Fractured Online great!
Your Fractured Online team

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